About me

Ten years of shipping products. Five in AI.

Great technology alone doesn’t solve business problems. It takes an understanding of how the business works, how teams work together, and what it takes to turn an idea into something that delivers results.

That’s where I’ve spent the last decade. I’ve led initiatives spanning product, engineering, marketing, sales and legal, bringing different teams and priorities together to deliver measurable business outcomes. At Amazon Music, I led AI products across four teams and 40+ people in San Francisco, Seattle and Berlin. Before that, I built products at CoachHub, DKB, Lesara and Adidas Runtastic.

For five years, I’ve worked hands-on with AI and machine learning, building and scaling production systems. I know what happens between a successful prototype and a reliable solution, and why data quality, integration, governance and ownership matter as much as the models themselves.

With an MBA from ESMT Berlin and an MA in Sales and Marketing, I bring a commercial and strategic perspective to that technical experience. I can connect the business case to the implementation, without losing sight of either.

Today, I put that combination to work for companies looking to make AI deliver real operational impact. From identifying the opportunity and aligning teams to building the solution and making it work in production, I work alongside your people from strategy through execution.

My mottoComplex as necessary, simple as possible.

Portrait of Zsuzsanna Tamas
Experience
10+ years, the last five in AI
Focus
AI-native operations
Expertise
Agentic workflow designProcess intelligenceBusiness value & measurementAI governanceCross-functional process designData foundations & activation
Education
MBA, ESMT BerlinMA Global Sales & Marketing, FH Upper Austria
Based in
Berlin. Available to travel.

When I’m not deep in an AI strategy or a client workshop, you’ll probably find me somewhere outside hiking, skiing or playing padel, forcing myself away from screens and recharging.

If we haven’t already, I’d love to connect.

  • Amazon Music
  • CoachHub
  • DKB
  • Lesara
  • adidas Runtastic

01 Speaking & workshops

Helping teams build the muscle, not just the solution.

I run workshops for product and operations teams, and speak at meetups and conferences on AI, operating models and getting agents into production.

Leading a workshop at the ProductLab Conference 2026
Workshop, ProductLab Conference, 2026
Speaking on stage at Luxatia International
Luxatia International
Panel on agentic AI in marketing at Agentic AI DACH
Panel: Agentic AI in marketing, Agentic AI DACH
Presenting on the dimensions of data quality
Talk: Dimensions of data quality
Workshop group at the ProductLab Conference 2025
Workshop, ProductLab Conference, 2025

02 Values

How I show up to every engagement.

  1. 01

    Ask the hard questions

    Challenge where it matters.

  2. 02

    Experience that ships

    Turn expertise into action.

  3. 03

    Talent is a team sport

    Different strengths, one direction.

  4. 04

    People behind every problem

    With care, not just competence.

  5. 05

    No handoffs, no excuses

    Own the outcome.

03 Experience

The path behind the practice.

Where curiosity turned into capability.

Amazon Music

Music streaming

Focus: AI product leadership

Led AI/ML personalisation across music, podcasts, audiobooks and merch, including the Audible launch, working across product, science and engineering.

Outcome

+35% platform adoption and measurable uplift in listening hours, play days and play rate.

CoachHub

B2B SaaS

Focus: AI and data products

Shipped ML products for content recommendations, process automation and coach matching, from research and training to deployment and monitoring.

Outcome

40% faster onboarding, 35% fewer re-matching requests and 85%+ Looker adoption up to C-level.

DKB CodeFactory

Digital banking

Focus: Product foundations and operating model

Built the product team, strategy and OKR operating model for a new DKB digital subsidiary, working with board-level stakeholders.

Outcome

Operating foundations in place for a new venture, and the launch of the bank’s Knowledge Centre.

Lesara

E-commerce

Focus: Growth, conversion and customer journey

Owned the end-to-end shopping journey for a web shop with 4M monthly active users across European markets.

Outcome

60% fewer support inquiries, three new markets and about 2.5% conversion uplift.

Adidas Runtastic

Consumer fitness

Focus: Product marketing and partnerships

Ran partnership-led marketing connecting the app with adidas brand experiences.

Outcome

Boston Marathon activation and the launch of an outdoor sports facility in Linz with local partners.